• Technology

    Computers Can’t Cut Red Tape

    This article is part of the On Tech newsletter. You can sign up here to receive it weekdays. As the United States shut down in the spring and tens of millions of people lost their jobs, Arizona modernized its 35-year-old computer system on the fly to get unemployment benefits into people’s hands as fast as possible. This is government technology that is actually helping people. To a point. Arizona has also been a case study of the limits of technology in the teeth of a jobless crisis, government bureaucracy and people trying to game the system. States like Arizona have been plagued by old and underfunded technology systems, but policy…

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