Home improvement scams top Tennessee’s 2021 list of consumer complaints

KNOXVILLE, Tenn. (WATE) — The Consumer Affairs Division of the Tennessee Attorney General’s Office says home improvement scams topped the list of complaints made to the state in 2021.

Common complaints included incomplete work after receiving payment.

For example, Jim Lance shared with WATE how he paid for several improvements to be made on his lakeside home in Jefferson County, but the work was never completed by the original home improvement contractor hired.

“This was supposed to be our forever home,” Lance said in December. “We had done extensive research. Made several trips to the area.”