Source of auto body repair CARFAX leaks proves elusive

Society of Collision Repair Specialists Executive Director Aaron Schulenburg on Thursday said the organization’s testing has yet to uncover how information related to a collision repair is reaching the vehicle history company CARFAX.

“Every time we think we know, we find out that we’re wrong or that it’s not the right path,” he told the virtual Collision Industry Conference on Thursday.

Schulenburg said he constantly took calls from members and nonmembers reporting that estimates they’ve written are “somehow being captured” by the history platform, leading to customers upset their vehicle damage has been revealed. “It really is a challenge,” he